Robin Weston wrote in message
news:6ngvjv4qn0atfd62o2eotfhocll9h3ucom@4ax.com...
> On Sun, 17 Aug 2003 18:55:55 +0100, Steve Terry
> wrote:
>
> >A friend tells me hes just successfully with very little problem
> >converted his JT Sim to OVP Virgin.
> >Called 0800 079 0200 and they also sent a Sim update OTA
> >which reprofiled his JT Sim to OVP Virgin, switching on the Diverts menu,
etc.
> >So No new Sim had to be sent out !
>
> WTF?
>
> Theyll be listening to customers next, and trying to provide a useful
> service rather than worrying about cutting costs and squeezing every
> last penny out of us.
>
Not a hope :-(
Oranges problem is its very departmentalised, each dept have no clue
what the others are doing, so it only take one depts manager
to make an arsehole decision to destroy the whole companies reputation,
and another to please its users no end
i.e. yesterday Everyphone, today JT to OVP Virgin
>
> And then... theyll do upgrades without sending out new SIM cards.
> Im amazed, thanks for sharing though Steve.
>
Amazed Im stunned, particularly that theyve sorted out an OTA
re-profiling Sim update !
Before, if you could convince them to only take a pint of blood to wangle
an OVP Virgin conversion out of them, they had to send out a new contract
profile Sim
Steve Terry