GSM WORLD

> Morning,
>
> For the last two weeks I have been trying to add my
> Pay Monthly phone account to www.orange.co.uk.
> I have successfully registered, so I log in with my
> phone number and password. Then I go to add a
> new account and type in my phone number (again!).
>
> The text with the security code arrives on my phone,
> so I enter my account number and the security code
> then hit next. I get a message which says Please
> wait - your request is being processed which appears
> to refresh about seven times, then I get a screen which
> says:
> Sorry - Unfortunately we are currently experiencing
> a technical problem. Orange is aware of the problem
> and is working to resolve it.
>
> Since the same thing happened every time for two
> weeks, I thought I would ring customer services (hah!).
> They told me I needed to ring 156 (wirefree) who then
> told me I needed to ring 439 (email help, premium rate).
> I then paid Ł2.50 for some monkey to talk me through
> the add account process and then inform me that yes,
> there was a problem. This, as you can imagine, was
> quite irritating given that I had already told them this.
>
> Anyhew, has anyone successfully added an account
> on www.orange.co.uk? Is there anyone I can contact
> at Orange to get some assistance (not 50p a minute).
>

> Al Reynolds wrote in message
> news:d0p7f4$838$1@south.jnrs.ja.net...
>
>>Morning,
>>
>>For the last two weeks I have been trying to add my
>>Pay Monthly phone account to www.orange.co.uk.
>>I have successfully registered, so I log in with my
>>phone number and password. Then I go to add a
>>new account and type in my phone number (again!).
>>
>>The text with the security code arrives on my phone,
>>so I enter my account number and the security code
>>then hit next. I get a message which says Please
>>wait - your request is being processed which appears
>>to refresh about seven times, then I get a screen which
>>says:
>> Sorry - Unfortunately we are currently experiencing
>> a technical problem. Orange is aware of the problem
>> and is working to resolve it.
>>
>>Since the same thing happened every time for two
>>weeks, I thought I would ring customer services (hah!).
>>They told me I needed to ring 156 (wirefree) who then
>>told me I needed to ring 439 (email help, premium rate).
>>I then paid Ł2.50 for some monkey to talk me through
>>the add account process and then inform me that yes,
>>there was a problem. This, as you can imagine, was
>>quite irritating given that I had already told them this.
>>
>>Anyhew, has anyone successfully added an account
>>on www.orange.co.uk? Is there anyone I can contact
>>at Orange to get some assistance (not 50p a minute).
>>
>
>
> I did it about 2 weeks ago, worked fine
>
>
>

> Major ChrisB wrote:
>> Al Reynolds wrote in message
>> news:d0p7f4$838$1@south.jnrs.ja.net...
>>
>>>Morning,
>>>
>>>For the last two weeks I have been trying to add my
>>>Pay Monthly phone account to www.orange.co.uk.
>>>I have successfully registered, so I log in with my
>>>phone number and password. Then I go to add a
>>>new account and type in my phone number (again!).
>>>
>>>The text with the security code arrives on my phone,
>>>so I enter my account number and the security code
>>>then hit next. I get a message which says Please
>>>wait - your request is being processed which appears
>>>to refresh about seven times, then I get a screen which
>>>says:
>>> Sorry - Unfortunately we are currently experiencing
>>> a technical problem. Orange is aware of the problem
>>> and is working to resolve it.
>>>
>>>Since the same thing happened every time for two
>>>weeks, I thought I would ring customer services (hah!).
>>>They told me I needed to ring 156 (wirefree) who then
>>>told me I needed to ring 439 (email help, premium rate).
>>>I then paid Ł2.50 for some monkey to talk me through
>>>the add account process and then inform me that yes,
>>>there was a problem. This, as you can imagine, was
>>>quite irritating given that I had already told them this.
>>>
>>>Anyhew, has anyone successfully added an account
>>>on www.orange.co.uk? Is there anyone I can contact
>>>at Orange to get some assistance (not 50p a minute).
>>>
>>
>>
>> I did it about 2 weeks ago, worked fine
>>
>>
>>
> I rang up because I couldnt get the on line one to work. The lady at the
> end of the phone told me that the on line registration was very hit and
> miss, and it was far easier ringing up to do it!
> Regards
> John

>> Since the same thing happened every time for two
>> weeks, I thought I would ring customer services (hah!).
>> They told me I needed to ring 156 (wirefree) who then
>> told me I needed to ring 439 (email help, premium rate).
>> I then paid Ł2.50 for some monkey to talk me through
>> the add account process and then inform me that yes,
>> there was a problem. This, as you can imagine, was
>> quite irritating given that I had already told them this.

>> Anyhew, has anyone successfully added an account
>> on www.orange.co.uk? Is there anyone I can contact
>> at Orange to get some assistance (not 50p a minute).

> In article , Al Reynolds > news@bat400.com> writes
>>
>>Anyhew, has anyone successfully added an account
>>on www.orange.co.uk? Is there anyone I can contact
>>at Orange to get some assistance (not 50p a minute).
>
> Ive NEVER been able to register with them.
>
> I get the sms through to my phone with the security code, but Ive never
> got further than that. Ive had my Orange account for 3 years.
>
> Ive tried e mailing them etc to no avail, Ive given up the hope of
> ever having any kind of on-line account management with Orange now!
> --
> Charlie Mitchell.

>Whats the complication? Its easy!!! Just ring them up. I think that if
>you are on a PAYG phone there is a one off charge of 25p to get through to
>Customer Services these days. Cant remember as I dont ring them often.
>Once its setup, adding extra phone numbers to your account is all done
>online.
>
>AMO