GSM WORLD

> A heads up and thank you to o2 .......
>
> Further to a recent post highlighting that this old o2 service was ceasing
> in May 2006, I contacted o2 Customer Services to try to recover the credit
> balance on my two 1999 vintage, extensively travelled but rarely used
> Barclaycard freebie Philips phones in the 0771..... number range.
>
> Thankfully I used a freephone number instead of the much publicised 0870 one
> as my call lasted 20 minutes.
>
> I must say that the CS Advisor that I spoke to was the most pleasant,
> knowledgeable and helpful adviser that I have ever dealt with anywhere.
>
> The balances displayed on my phones were Ł16 on one and Ł14 on the other. I

> hoped that I could get both balances transferred to another existing o2 Pay
> & Go phone. The CSA got approval from her manager, completed the relevant
> forms, forwarded them for processing and said that she would phone me back
> in a couple of days when the final balances had been confirmed. I didnt
> hold my breath.
>
> To my great surprise she phoned exactly as arranged to say that she had
> completed the transactions and the money would be transferred later today.
> This has now happened.
>
> BUT even more amazing was the unbelievable amount credited Ł104.
>
> I had always regarded the occasional loyalty and rewards messages that o2
> had sent to these mobiles as junk because I could not understand how o2
> could possibly give credits to phones that could only be topped up using
> Barclaycard - especially as my balances had never changed whatever the
> message said so I simply ignored them.
>
> However my cynicism has proved unfounded as these credits were added but
> apparently o2s system was unable to adjust my indicated balance.
>
> Over the life of these phones my total top-ups were Ł60 on one and Ł40 on
> the other, the last top-up being in August 2000, and my total call charges
> (as indicated by my current balance) amounted to Ł70 since August 1999.
>
> So these freebie 49p/min, 12p/text phones proved to be just that - not
> really what Barclaycard and o2 intended!
>
> Unbeatable Customer Service - thanks o2!
>
>
> Fred
>

>
> Further to a recent post highlighting that this old o2 service was ceasing
> in May 2006, I contacted o2 Customer Services to try to recover the credit
> balance on my two 1999 vintage, extensively travelled but rarely used
> Barclaycard freebie Philips phones in the 0771..... number range.
>
> Thankfully I used a freephone number instead of the much publicised 0870
> one as my call lasted 20 minutes.
>

> my wife has one of these! Can you point me to where it says the service is
> ceasing? Also, what 0800 number did you use?
>
> TIA
>
> Nick

> Saynoto0870 sent me to 0800 9708702, o2 Contracts answered and readily
> transferred me to Pay & Go (normally found on 08705 678678).
>
> The Pay & Go advisor confirmed that the service was ceasing because these
> old phones arent compatible with the current system.
>
> Heres the original post and reply:
>
>
> Wayne wrote in message
> news:1143392652.822950.97640@g10g2000cwb.googlegroups.com...
>> Hi,
>>
>> I have an old Philips Diga on o2 (previousley BT Cellnet pay & go),
>> Anyway On dialling the top-up line (by pressing and holding 3) there
>> is a message saying that they are switching off the technology that
>> supports this handset on 31st May 2006.
>>
>> Has anyone else heard anything about this? There is nothing on their
>> Website?
>>
> There was a thread on this fairly recently... you can probably find it
> using google groups.
>
>> Are o2 forcing people to migrate to other tarrifs?
>>
> Yes. but its more down to how the phone works than the tariff... on
> that model and others of a similar age, the Top-up credit is stored
> with the phone and the SIM card is tied to the phone and vice versa
> (ie sim wont work in another phone, and phone wont take another
> sim).
> Cant remember the details in the original thread, but if you call O2
> customer services they may be able to send you a new SIM for more
> modern handsets to allow you to keep your number.
>
>> I doubt this phone can be unlocked, can it?
>>
> no.

>>> I doubt this phone can be unlocked, can it?
>>>
>> no.
>
> They can actually, I used to do them, not easy but do-able to convert to a
> normal gsm phone.
>
> Rgds,
> Nick

> Nick wrote in message
> news:4433acbf$0$16233$892e7fe2@authen.yellow.readfreenews.net...
>
>> my wife has one of these! Can you point me to where it says the service
>> is ceasing? Also, what 0800 number did you use?
>>
>> TIA
>>
>> Nick
>
> Nick,
>
> Saynoto0870 sent me to 0800 9708702, o2 Contracts answered and readily
> transferred me to Pay & Go (normally found on 08705 678678).
>
> The Pay & Go advisor confirmed that the service was ceasing because these
> old phones arent compatible with the current system.
>
> Heres the original post and reply:
>
>
> Wayne wrote in message
> news:1143392652.822950.97640@g10g2000cwb.googlegroups.com...
>> Hi,
>>
>> I have an old Philips Diga on o2 (previousley BT Cellnet pay & go),
>> Anyway On dialling the top-up line (by pressing and holding 3) there
>> is a message saying that they are switching off the technology that
>> supports this handset on 31st May 2006.
>>
>> Has anyone else heard anything about this? There is nothing on their
>> Website?
>>
> There was a thread on this fairly recently... you can probably find it
> using google groups.
>
>> Are o2 forcing people to migrate to other tarrifs?
>>
> Yes. but its more down to how the phone works than the tariff... on
> that model and others of a similar age, the Top-up credit is stored
> with the phone and the SIM card is tied to the phone and vice versa
> (ie sim wont work in another phone, and phone wont take another
> sim).
> Cant remember the details in the original thread, but if you call O2
> customer services they may be able to send you a new SIM for more
> modern handsets to allow you to keep your number.
>
>> I doubt this phone can be unlocked, can it?
>>
> no.
>
>
>
> Fred
>

> Nick wrote in message
> news:MJ3Zf.102$LH2.7@newsfe2-win.ntli.net...
>
>>>> I doubt this phone can be unlocked, can it?
>>>>
>>> no.
>>
>> They can actually, I used to do them, not easy but do-able to convert to
>> a normal gsm phone.
>>
>> Rgds,
>> Nick
>
> Nick-A, please can you point me at a way to unlock a C12?
>
> I have unlocked many other phones, but also believed these things could
> never be made to take a standard SIM.
>
> I know its sad, but I just want to try it!