GSM WORLD

> Hi all,
> I seem to remember reading not so long ago that some people were
> experiencing problems regarding cashback from CPW (not e2save,OSPS).To cut
> a very long story short....i am still waiting for the 1st of my cheques 61
> days after receiving my confirmation of receipt text message.Despite
> numerous calls to redemptions i am getting nowhere,in fact im promted to
> post this after the last call some 10 mins ago as the bloke was a complete
> arse and basically didnt give a shit,not his money so why worry.
> Ive now been told that a cheque was sent to me in August but must have
> got lost so now i have to wait 80 days for a replacement.Previous calls to
> customer services told me a cheque had definately not been sent and
> wouldnt be for some time to come.In all ive been given 3 or 4 different
> excuses as to why i havent received the thing.In total i should be
> receiving around Ł157,not a huge amount of money..its more the principle
> of the thing,they are obviously now just taking the piss.
>
> Anyway,enough rambling.......im not really moved to write a letter of
> complaint as suggested by the last chap i spoke to as i fear it will get
> as lost as my cheque.Any ideas of how to proceed or experiences? Maybe
> an email direct to Mr Dunstone (if i knew his address!) ?
>
> Cheers,
>
> MaxedOut
>
>
>
>

> I am getting the same response. Apparently they sent my cheque in May
> but I never received it. I even got a text message to say my cheque
> would be sent, two weeks after the date they claimed they sent it!
> Have been given many differing dates to wait ranging from 20 days to
> 80 days.
> The eightieth day will be 14th November, I expect I will get the same
> We can do nothing it is all to do with our banking department
> response. A department no one has a phone number for, only an email
> address, which they will not disclose. Some think it is based in the
> UK, others have said Portugal.
> I wrote to the customer services dept 4 weeks ago and to date no
> reply. Even so called managers at CPW seem to be able to do
> absolutely nothing to help.
> I have been a customer of theirs for over 4 years, but when my
> contract comes up for renewal I know what I will be doing.
> Has anyone else found a way around the brick wall of no help?
>
> Martin
>
> MaxedOut wrote in message
> news:IkMUg.28953$r61.16815@text.news.blueyonder.co.uk...
>> Hi all,
>> I seem to remember reading not so long ago that some people were
>> experiencing problems regarding cashback from CPW (not
>> e2save,OSPS).To cut a very long story short....i am still waiting
>> for the 1st of my cheques 61 days after receiving my confirmation of
>> receipt text message.Despite numerous calls to redemptions i am
>> getting nowhere,in fact im promted to post this after the last call
>> some 10 mins ago as the bloke was a complete arse and basically
>> didnt give a shit,not his money so why worry. Ive now been told that a
>> cheque was sent to me in August but must
>> have got lost so now i have to wait 80 days for a
>> replacement.Previous calls to customer services told me a cheque had
>> definately not been sent and wouldnt be for some time to come.In
>> all ive been given 3 or 4 different excuses as to why i havent
>> received the thing.In total i should be receiving around Ł157,not a
>> huge amount of money..its more the principle of the thing,they are
>> obviously now just taking the piss. Anyway,enough rambling.......im not
>> really moved to write a letter
>> of complaint as suggested by the last chap i spoke to as i fear it
>> will get as lost as my cheque.Any ideas of how to proceed or
>> experiences? Maybe an email direct to Mr Dunstone (if i knew his
>> address!) ? Cheers,
>>
>> MaxedOut

> Martin Coombs wrote:
>> I am getting the same response. Apparently they sent my cheque in May
>> but I never received it. I even got a text message to say my cheque
>> would be sent, two weeks after the date they claimed they sent it!
>> Have been given many differing dates to wait ranging from 20 days to
>> 80 days.
>> The eightieth day will be 14th November, I expect I will get the same
>> We can do nothing it is all to do with our banking department
>> response. A department no one has a phone number for, only an email
>> address, which they will not disclose. Some think it is based in the
>> UK, others have said Portugal.
>> I wrote to the customer services dept 4 weeks ago and to date no
>> reply. Even so called managers at CPW seem to be able to do
>> absolutely nothing to help.
>> I have been a customer of theirs for over 4 years, but when my
>> contract comes up for renewal I know what I will be doing.
>> Has anyone else found a way around the brick wall of no help?
>>
>> Martin
>>
>> MaxedOut wrote in message
>> news:IkMUg.28953$r61.16815@text.news.blueyonder.co.uk...
>>> Hi all,
>>> I seem to remember reading not so long ago that some people were
>>> experiencing problems regarding cashback from CPW (not
>>> e2save,OSPS).To cut a very long story short....i am still waiting
>>> for the 1st of my cheques 61 days after receiving my confirmation of
>>> receipt text message.Despite numerous calls to redemptions i am
>>> getting nowhere,in fact im promted to post this after the last call
>>> some 10 mins ago as the bloke was a complete arse and basically
>>> didnt give a shit,not his money so why worry. Ive now been told that a
>>> cheque was sent to me in August but must
>>> have got lost so now i have to wait 80 days for a
>>> replacement.Previous calls to customer services told me a cheque had
>>> definately not been sent and wouldnt be for some time to come.In
>>> all ive been given 3 or 4 different excuses as to why i havent
>>> received the thing.In total i should be receiving around Ł157,not a
>>> huge amount of money..its more the principle of the thing,they are
>>> obviously now just taking the piss. Anyway,enough rambling.......im not
>>> really moved to write a letter
>>> of complaint as suggested by the last chap i spoke to as i fear it
>>> will get as lost as my cheque.Any ideas of how to proceed or
>>> experiences? Maybe an email direct to Mr Dunstone (if i knew his
>>> address!) ? Cheers,
>>>
>>> MaxedOut
>
> Hi Martin,
> Dont take this the wrong way but im sort of glad that its not just me
> theyre messing around.It just reinforces my suspicion that they have
> simply had too many people take up their offers and now the business side
> of things is kicking in.Obviously they rely on people not sticking to
> thier conditions and now people have cottoned on to this and are not
> letting them get away with it.I may be reading too much into it but if you
> cant trust a main player in the telecoms market like CPW then who can
> you? Seems like Fwd Cellular all over again only on a much bigger scale.
>
> Cheers anyway.
>
> MaxedOut
>
>
>

> Martin Coombs wrote:
>> I am getting the same response. Apparently they sent my cheque in May
>> but I never received it. I even got a text message to say my cheque
>> would be sent, two weeks after the date they claimed they sent it!
>> Have been given many differing dates to wait ranging from 20 days to
>> 80 days.
>> The eightieth day will be 14th November, I expect I will get the same
>> We can do nothing it is all to do with our banking department
>> response. A department no one has a phone number for, only an email
>> address, which they will not disclose. Some think it is based in the
>> UK, others have said Portugal.
>> I wrote to the customer services dept 4 weeks ago and to date no
>> reply. Even so called managers at CPW seem to be able to do
>> absolutely nothing to help.
>> I have been a customer of theirs for over 4 years, but when my
>> contract comes up for renewal I know what I will be doing.
>> Has anyone else found a way around the brick wall of no help?
>>
>> Martin
>>
>> MaxedOut wrote in message
>> news:IkMUg.28953$r61.16815@text.news.blueyonder.co.uk...
>>> Hi all,
>>> I seem to remember reading not so long ago that some people were
>>> experiencing problems regarding cashback from CPW (not
>>> e2save,OSPS).To cut a very long story short....i am still waiting
>>> for the 1st of my cheques 61 days after receiving my confirmation of
>>> receipt text message.Despite numerous calls to redemptions i am
>>> getting nowhere,in fact im promted to post this after the last call
>>> some 10 mins ago as the bloke was a complete arse and basically
>>> didnt give a shit,not his money so why worry. Ive now been told that a
>>> cheque was sent to me in August but must
>>> have got lost so now i have to wait 80 days for a
>>> replacement.Previous calls to customer services told me a cheque had
>>> definately not been sent and wouldnt be for some time to come.In
>>> all ive been given 3 or 4 different excuses as to why i havent
>>> received the thing.In total i should be receiving around Ł157,not a
>>> huge amount of money..its more the principle of the thing,they are
>>> obviously now just taking the piss. Anyway,enough rambling.......im not
>>> really moved to write a letter
>>> of complaint as suggested by the last chap i spoke to as i fear it
>>> will get as lost as my cheque.Any ideas of how to proceed or
>>> experiences? Maybe an email direct to Mr Dunstone (if i knew his
>>> address!) ? Cheers,
>>>
>>> MaxedOut
>
> Hi Martin,
> Dont take this the wrong way but im sort of glad that its not just me
> theyre messing around.It just reinforces my suspicion that they have
> simply had too many people take up their offers and now the business side
> of things is kicking in.Obviously they rely on people not sticking to
> thier conditions and now people have cottoned on to this and are not
> letting them get away with it.I may be reading too much into it but if you
> cant trust a main player in the telecoms market like CPW then who can
> you? Seems like Fwd Cellular all over again only on a much bigger scale.
>
> Cheers anyway.
>
> MaxedOut
>
>
>

> I wrote to the customer services dept 4 weeks ago and to date no reply.
> Even so called managers at CPW seem to be able to do absolutely nothing t=
o
> help.

>
> MaxedOut wrote in message
> news:7KOUg.28991$r61.27966@text.news.blueyonder.co.uk...
>> Martin Coombs wrote:
>>> I am getting the same response. Apparently they sent my cheque in May
>>> but I never received it. I even got a text message to say my cheque
>>> would be sent, two weeks after the date they claimed they sent it!
>>> Have been given many differing dates to wait ranging from 20 days to
>>> 80 days.
>>> The eightieth day will be 14th November, I expect I will get the same
>>> We can do nothing it is all to do with our banking department
>>> response. A department no one has a phone number for, only an email
>>> address, which they will not disclose. Some think it is based in the
>>> UK, others have said Portugal.
>>> I wrote to the customer services dept 4 weeks ago and to date no
>>> reply. Even so called managers at CPW seem to be able to do
>>> absolutely nothing to help.
>>> I have been a customer of theirs for over 4 years, but when my
>>> contract comes up for renewal I know what I will be doing.
>>> Has anyone else found a way around the brick wall of no help?
>>>
>>> Martin
>>>
>>> MaxedOut wrote in message
>>> news:IkMUg.28953$r61.16815@text.news.blueyonder.co.uk...
>>>> Hi all,
>>>> I seem to remember reading not so long ago that some people were
>>>> experiencing problems regarding cashback from CPW (not
>>>> e2save,OSPS).To cut a very long story short....i am still waiting
>>>> for the 1st of my cheques 61 days after receiving my confirmation of
>>>> receipt text message.Despite numerous calls to redemptions i am
>>>> getting nowhere,in fact im promted to post this after the last call
>>>> some 10 mins ago as the bloke was a complete arse and basically
>>>> didnt give a shit,not his money so why worry. Ive now been told that
>>>> a cheque was sent to me in August but must
>>>> have got lost so now i have to wait 80 days for a
>>>> replacement.Previous calls to customer services told me a cheque had
>>>> definately not been sent and wouldnt be for some time to come.In
>>>> all ive been given 3 or 4 different excuses as to why i havent
>>>> received the thing.In total i should be receiving around Ł157,not a
>>>> huge amount of money..its more the principle of the thing,they are
>>>> obviously now just taking the piss. Anyway,enough rambling.......im
>>>> not really moved to write a letter
>>>> of complaint as suggested by the last chap i spoke to as i fear it
>>>> will get as lost as my cheque.Any ideas of how to proceed or
>>>> experiences? Maybe an email direct to Mr Dunstone (if i knew his
>>>> address!) ? Cheers,
>>>>
>>>> MaxedOut
>>
>> Hi Martin,
>> Dont take this the wrong way but im sort of glad that its not just
>> me theyre messing around.It just reinforces my suspicion that they have
>> simply had too many people take up their offers and now the business
>> side of things is kicking in.Obviously they rely on people not sticking
>> to thier conditions and now people have cottoned on to this and are not
>> letting them get away with it.I may be reading too much into it but if
>> you cant trust a main player in the telecoms market like CPW then who
>> can you? Seems like Fwd Cellular all over again only on a much bigger
>> scale.
>>
>> Cheers anyway.
>>
>> MaxedOut
>>
>>
>>
> Personally I would complain to the operator of your network. I know that
> they arent responsible for the cashback deals, but if enough people
> complain to the networks then maybe the networks will kick CPW into gear.