GSM WORLD

> Hi
>
> I have been a loyal Orange customer from the earliest days, back when
> we all carried bricks! I was always very happy with their service but
> over the past year I have been very disappointed. As a business
> customer I always got insurance included as part of my package, then I
> was told I would have to pay Ł6 a month extra for it. Now I just tried
> to get my faulty phone replaced but was told although I have been
> paying for insurance I also have to pay a Ł15 administration fee.
>
> When I signed up for my latest contract I was told I would have a
> dedicated business support team to deal with my queries. I just called
> then to hear this number is no longer in use, please call our main
> number. Ive noticed that Oranges standard contract has changed from
> 12 months, to 18 months and theyre now trying to get me to sign a new
> 24 month contract. If they offered good customer service they wouldnt
> need to lock people into 2 year contracts. It appears that Orange is
> no longer a customer focused organisation - I know at least 15 people
> who have recently cancelled their contract with Orange ... I will be
> the 16th.
>
> Its a shame because as I said, Orange used to be great.

>Hi
>I have been a loyal Orange customer from the earliest days, back when
>we all carried bricks! I was always very happy with their service but
>over the past year I have been very disappointed. As a business
>customer I always got insurance included as part of my package, then I
>was told I would have to pay Ł6 a month extra for it. Now I just tried
>to get my faulty phone replaced but was told although I have been
>paying for insurance I also have to pay a Ł15 administration fee.

>Its a shame because as I said, Orange used to be great.
>Toby
>

> wrote in message
>
> news:6c84f7a0-d6ae-48f7-a71d-63998352b0b2@y21g2000hsf.googlegroups.com...>=
Hi
> >I have been a loyal Orange customer from the earliest days, back when
> >we all carried bricks! I was always very happy with their service but
> >over the past year I have been very disappointed. As a business
> >customer I always got insurance included as part of my package, then I
> >was told I would have to pay Ł6 a month extra for it. Now I just tried
> >to get my faulty phone replaced but was told although I have been
> >paying for insurance I also have to pay a Ł15 administration fee.
>
> >Its a shame because as I said, Orange used to be great.
> >Toby
>
> FT Orange have gone out of their way to dumb down their service from
> one of innovative excellence, to just offering the same or worse crap as t=
he
> rest.
>
> It will happen to any company that doesnt have a Captain like
> Belgium Hans Snook no longer at the controls.
>
> Just look at the Heathrow BA T5 fiasco.
> Britain excels at overpaid incompetent mediocre management.
>
> I like i suspect every Orange enthusiast, have been hoping for a
> Hans Snook Mk2 to get the controls before Orange hits the ground.
> Maybe its too late
>
> Steve Terry

> wrote in message
>
> news:6c84f7a0-d6ae-48f7-a71d-63998352b0b2@y21g2000hsf.googlegroups.com...>=
Hi
> >I have been a loyal Orange customer from the earliest days, back when
> >we all carried bricks! I was always very happy with their service but
> >over the past year I have been very disappointed. As a business
> >customer I always got insurance included as part of my package, then I
> >was told I would have to pay Ł6 a month extra for it. Now I just tried
> >to get my faulty phone replaced but was told although I have been
> >paying for insurance I also have to pay a Ł15 administration fee.
>
> >Its a shame because as I said, Orange used to be great.
> >Toby
>
> FT Orange have gone out of their way to dumb down their service from
> one of innovative excellence, to just offering the same or worse crap as t=
he
> rest.
>
> It will happen to any company that doesnt have a Captain like
> Belgium Hans Snook no longer at the controls.
>
> Just look at the Heathrow BA T5 fiasco.
> Britain excels at overpaid incompetent mediocre management.
>
> I like i suspect every Orange enthusiast, have been hoping for a
> Hans Snook Mk2 to get the controls before Orange hits the ground.
> Maybe its too late
>
> Steve Terry

> wrote in message
>
> news:6c84f7a0-d6ae-48f7-a71d-63998352b0b2@y21g2000hsf.googlegroups.com...>Hi

>> I like i suspect every Orange enthusiast, have been hoping for a
>> Hans Snook Mk2 to get the controls before Orange hits the ground.
>> Maybe its too late
>> Steve Terry
>
>Quick correction to Jons post:
>Only business contracts 18 month and over come with free Orange Care
>nowadays
>Regards
>Simon
>Business Telecoms
>

> Umm... let me see, on easy to understand 3 PAYG Stretch 15 (quid)
> i get 300 mins or text, and 300 on net mins.

> Whereas on say Orange (leaving the sinking ship) Rat tariff, no one has a
> clue what the hell they get

> In article , gFOURwwk@tesco.net says...
>> Umm... let me see, on easy to understand 3 PAYG Stretch 15 (quid)
>> i get 300 mins or text, and 300 on net mins.
>
> I would suggest that a reasonable portion of non-industry people would
> not know what on-net means.
>
>> Whereas on say Orange (leaving the sinking ship) Rat tariff, no one has
>> a
>> clue what the hell they get
>
> Of course they will have a clue. Its not difficult to understand, and
> the in-box literature is as plain and simple as it could possibly be!
> Regards
> Jon
>