GSM WORLD

> Hi all,
>
> A friend is being refused any form of warranty service on a faulty phone she
> has.
>
> Her and her son are both on (seperate) Orange contracts, however they
> switched handsets as they preferred each others.
>
> What was originally her sons phone has developed a fault, but Orange refuse
> to provide any service because they are both in breach of T&Cs for swapping
> handsets around.

>
> She has lost the receipt for the phone, so it seems unlikely Nokia service
> centres would be able to help.
>

> Are Orange allowed to do this or should she push further / contact Trading
> Standards?
>

> Hi all,
>
> A friend is being refused any form of warranty service on a faulty phone
> she has.
> Her and her son are both on (separate) Orange contracts, however they
> switched handsets as they preferred each others.
>
> What was originally her sons phone has developed a fault, but Orange
> refuse to provide any service because they are both in breach of T&Cs for
> swapping handsets around.
>
Yep, Orange are determined to keep losing customers
>
> She has lost the receipt for the phone, so it seems unlikely Nokia service
> centres would be able to help.
>

> What was originally her sons phone has developed a fault, but Orange refuse
> to provide any service because they are both in breach of T&Cs for swapping
> handsets around.

> Ian McMillan wrote:
>
>> What was originally her sons phone has developed a fault, but Orange
>> refuse to provide any service because they are both in breach of T&Cs for
>> swapping handsets around.
>
> Hmmm. I suspect that this might impact Orange Care, but if were talking
> about a warranty claim, I dont think that is true.
>
> Id go to Club Nokia first in any case, but if that doesnt help, speak to
> your local Trading Standards. Once you have convinced them to actually do
> something, they will probably sort it for you.
>

> Hi all,
>
> A friend is being refused any form of warranty service on a faulty phone
> she has.
>
> Her and her son are both on (seperate) Orange contracts, however they
> switched handsets as they preferred each others.
>
> What was originally her sons phone has developed a fault, but Orange
> refuse to provide any service because they are both in breach of T&Cs for
> swapping handsets around.
>
> She has lost the receipt for the phone, so it seems unlikely Nokia service
> centres would be able to help.
>
> Are Orange allowed to do this or should she push further / contact Trading
> Standards?

> Hi all,
>
> A friend is being refused any form of warranty service on a faulty phone she
> has.
>
> Her and her son are both on (seperate) Orange contracts, however they
> switched handsets as they preferred each others.
>
> What was originally her sons phone has developed a fault, but Orange refuse
> to provide any service because they are both in breach of T&Cs for swapping
> handsets around.

> She has lost the receipt for the phone, so it seems unlikely Nokia service
> centres would be able to help.

> Are Orange allowed to do this or should she push further / contact Trading
> Standards?

> Hi all,
>
> A friend is being refused any form of warranty service on a faulty
> phone she has.
>
> Her and her son are both on (seperate) Orange contracts, however they
> switched handsets as they preferred each others.
>
> What was originally her sons phone has developed a fault, but Orange
> refuse to provide any service because they are both in breach of T&Cs
> for swapping handsets around.
>
> She has lost the receipt for the phone, so it seems unlikely Nokia
> service centres would be able to help.
>
> Are Orange allowed to do this or should she push further / contact
> Trading Standards?