GSM WORLD

> I had previously found a problem with the Your account pages when I
> noticed that there was no e-mail address in the Contacts field. I put it
> in, but when I went back it hadnt stuck. Ive now tried this several
> times, with the same result. Also, at least one of the pages had a Next
> button which didnt work - I had to hit return, and even then the
> settings didnt stick.
>
> Last night I registered a couple of PAYG SIMs (to get the 5p/min
> international calls on Camel). I wanted to add them to my (monthly)
> account details: set up my 4-digitIdentityCode, entered SIM No. and
> awaited securitycode. EnteredIdentityCodeand securitycode, and got
> the following:
>
> enter security details

> On 10 Jun, 17:03, chris wrote:
>> I had previously found a problem with the Your account pages when I
>> noticed that there was no e-mail address in the Contacts field. I put
>> it in, but when I went back it hadnt stuck. Ive now tried this
>> several times, with the same result. Also, at least one of the pages
>> had a Next button which didnt work - I had to hit return, and even
>> then the settings didnt stick.
>>
>> Last night I registered a couple of PAYG SIMs (to get the 5p/min
>> international calls on Camel). I wanted to add them to my (monthly)
>> account details: set up my 4-digitIdentityCode, entered SIM No. and
>> awaited securitycode. EnteredIdentityCodeand securitycode, and got the
>> following:
>>
>> enter security details
>> There is a problem with some of the information you have entered.
>> Please correct any mistakes and try again.
>>
>> identitycode- should be a number between12to19digit
>>
>> You have chosen to add a pay as you go phone to your account. Please
>> enter your 4digitidentitycodeand the securitycodethat has been sent by
>> text message to your phone
>>
>> So you have a 4-digitIdentityCodethat should be a number between12
>> to19digit. Am I missing something here, or is this a total cock-up? Is
>> there any way round it? I calledOrangelast night, but I didnt have
>> much faith in their understanding the problem, and their changing my 4
>> digits to another number made no difference (but I went along to humour
>> them).
>>
>> What to do?
>>
>> Chris
>
> Same problem.
>
> I called the 450 number but they didnt understand the problem. Was
> recommended to call the 439 number for technical assistance and advised
> it would be 50p for the call. Turns out its 50p per minute.
>
> I filled out a customer service request from the contact us section on
> the orange website, but the automated reply says that they will not deal
> with account-related queries and, surprisingly, to call the 50p per
> minute number.
>
> Not ideal...
>
> Oliver