GSM WORLD

>Sorry it goes on a bit but stick with us, need some advice on this.
>
>
>
>Facts.
>
>We have had a T-mobile account for 6 years with 5 phones.
>
>
>
>We were due some upgrades so asked T-mobile is they could somehow supply a
>Nokia E90.
>
>
>
>To my astonishment and hats off to T-mobile they agreed to get me an E90 via
>one of there suppliers but wanted me to use 2 of my upgrades for the E90, I
>had no problem with this as its an expensive phone.
>
>
>
>E90 arrived FROM T-MOBILE (who I had been told I had bought it from) and as
>a previous user of a Nokia 9500 I soon got to grips with it.
>
>
>
>I had it 27/28 days and all of a sudden the microphone packed in, it worked
>with a head set or car kit but not on the phone itself. After doing a Google
>search of E90 microphone problems it seemed like there was a well known
>problem on this.
>
>
>
>Phoned to T-mobile who first denied I had got the phone from them saying we
>dont sell E90s After checking the account she acknowledged they had
>supplied me and said I needed to speak to there supplier Mobile account
>solutions I understood it would be easier to do this as asked rather than
>go via T-mobile.
>
>
>
>Spoke to Mobile account solutions who said send it back to there repairers
>and as it was within 30 days they would send out a new phone. After sending
>the old one back 6-7 days later a new one arrived and works fine.
>
>
>
>Now, 5 weeks after this was all done and dusted I have received a phone call
>from mobile account solutions saying the phone I sent back had been dropped
>and could I send them a cheque for Ł460 + VAT as it was beyond repair.
>
>
>
>I said you have got to be joking as
>
>A) the phone was as new when we sent it back
>
>B) the fault was on the microphone and this was acknowledged.
>
>C) when the repairer opened the box why did they not think O dear this is
>damaged I should let someone know
>
>D) Its taken 5 weeks to actually get in touch.
>
>
>
>When I spoke with mobile account solutions he has said if we dont send a
>cheque he will bar the phone. Can they do this and if so could I get it
>working again ?
>
>
>
>I have rang T-mobile and asked them if this is all right and pointed out
>that I bought the phone from them not from Mobile account solution and been
>T-mobile they are saying its between me and there supplier but I purchased
>the phone from T-mobile and they got it from Mobile account solutions.
>
>
>
>Has anyone had this before? The phone was 100% not damaged and I cant see
>how they can come back after 5 weeks like this demanding money or
>threatening to bar the phone.
>
>
>
>Advice welcome.
>
>
>
>Dave.
>

> Sorry it goes on a bit but stick with us, need some advice on this. Facts.
>
> We have had a T-mobile account for 6 years with 5 phones.

> We were due some upgrades so asked T-mobile is they could somehow supply a
> Nokia E90.
>
> To my astonishment and hats off to T-mobile they agreed to get me an E90
> via one of there suppliers but wanted me to use 2 of my upgrades for the
> E90, I had no problem with this as its an expensive phone.

> Spoke to Mobile account solutions who said send it back to there repairers
> and as it was within 30 days they would send out a new phone. After
> sending the old one back 6-7 days later a new one arrived and works fine.
>
>

>
> Chap wrote in message
> news:q4GdnWv0hY9SpMfVnZ2dnUVZ8vidnZ2d@bt.com...
>> Sorry it goes on a bit but stick with us, need some advice on this.
>> Facts.
>>
>> We have had a T-mobile account for 6 years with 5 phones.
>
>> We were due some upgrades so asked T-mobile is they could somehow supply
>> a
>> Nokia E90.
>>
>> To my astonishment and hats off to T-mobile they agreed to get me an E90
>> via one of there suppliers but wanted me to use 2 of my upgrades for the
>> E90, I had no problem with this as its an expensive phone.
>
>> Spoke to Mobile account solutions who said send it back to there
>> repairers
>> and as it was within 30 days they would send out a new phone. After
>> sending the old one back 6-7 days later a new one arrived and works fine.
>>
>>
> Why didnt you simply take it to a club Nokia centre, under club Nokia
> guarantee?
>
> I wouldnt dream of running round in circles with a networks CS
>
> sign up here
> http://europe.nokia.com/A4164066
>
> Steve Terry
>
>
>