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PostPosted: 2008-06-20 13:05:53
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Joined: 2008-06-20 13:05:53
Spoke to Orange cs today, expressing interest in their various animal
SIM-ONLY deals and PAYG SIM-ONLYdeals.

I have an unlocked 3G phone and naturally want to a 3G sim in it - but
(lucky I asked) cs confirmed that unless I bought a phone from Orange they
could only issue a 2G SIM. They cant provide a 3G SIM-ONLY connection!!

This seems a ridiculously dog in a manger and uncompetitive attidude for
them to adopt.

Was the cs lady misinformed and would I get a better answer from an Orange
shop?

Also, shouldnt Orange make clear on their literature and on their website
(they certainly dont do this!) that sim-only packages are 2G only? They are
surely withholding important information by not doing so?

Finally, I was wondering if it might be possible to transfer the phone
number from on old, dormant, OVP Virgin SIM which I have to any new
account which I might possibly open with Orange - but was told by cs that
the transfer of any phone number Orange to Orange was not possible!!
Thats surely nonsensical!?

This all seems very peculiar and Id appreciate any helpful/interesting
comments from readers of this group (not that I feel keen to deal with such
a totally unhelpful firm as Orange now Ive had a taste of their current
attitudes)!!

Many thanks

--
Paul


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PostPosted: 2008-06-20 18:35:57
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Paul wrote in message
news:g3g6ed$2qcg$1@energise.enta.net...
> Spoke to Orange cs today, expressing interest in their various animal
> SIM-ONLY deals and PAYG SIM-ONLYdeals.
>
> I have an unlocked 3G phone and naturally want to a 3G sim in it - but
> (lucky I asked) cs confirmed that unless I bought a phone from Orange they
> could only issue a 2G SIM. They cant provide a 3G SIM-ONLY connection!!
>
> This seems a ridiculously dog in a manger and uncompetitive attitude for
> them to adopt.
>
No one has accused Orange of being competitive for years
FT Orange management are dogmatic in the extreme

Try emailing the exec office they might be able to help
>
> Was the cs lady misinformed and would I get a better answer from an Orange
> shop?
>
Maybe, you might find a salesman whos learnt how to manipulate the system
>
> Also, shouldnt Orange make clear on their literature and on their website
> (they certainly dont do this!) that sim-only packages are 2G only? They
> are surely withholding important information by not doing so?
>
Wouldnt be the first time

FT Orange shafted me a few years ago when i had been saving some
B&R 15 month prepay contract Sims only to be told they had passed
a use by date they hadnt told anyone, and refused to offer any
compensation!
>
> Finally, I was wondering if it might be possible to transfer the phone
> number from on old, dormant, OVP Virgin SIM which I have to any new
> account which I might possibly open with Orange - but was told by cs that
> the transfer of any phone number Orange to Orange was not possible!!
> Thats surely nonsensical!?
>
OVP Virgin sims are like gold dust, I would hang on to it or sell it on
ebay.

What you want to do is called migrating and isnt allowed on any network
as its a form of cheap back door upgrading.

You will have to port the number to another network and then port back
again,
free Virgin sims with free credit to call their CS are ideal for it.

But O2 / Tesco sims have the advantage of cheaper calls to it from
landlines.
Free Tesco sims have 20p of credit with them, which might be enough
to call Tesco CS to do the port?
O2 you normally have to top up first
>
> This all seems very peculiar and Id appreciate any helpful/interesting
> comments from readers of this group (not that I feel keen to deal with
> such a totally unhelpful firm as Orange now Ive had a taste of their
> current attitudes)!! Many thanks
> Paul
>
There are rumours of FT Orange getting some new management,
with new ideas, as a former Orange list fan, god i do hope so

Steve Terry


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PostPosted: 2008-06-20 22:28:07
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Joined: 2008-06-20 22:28:07
> I have an unlocked 3G phone and naturally want to a 3G sim in it - but
> (lucky I asked) cs confirmed that unless I bought a phone from Orange they
> could only issue a 2G SIM. They cant provide a 3G SIM-ONLY connection!!
>
> This seems a ridiculously dog in a manger and uncompetitive attidude for
> them to adopt.
>
> Was the cs lady misinformed and would I get a better answer from an Orange
> shop?
>

No she wasnt misinformed, this is indeed their policy.


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PostPosted: 2008-06-20 23:12:41
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Seinman wrote in message
news:6c2ln3F3e9s0tU1@mid.individual.net...
>> I have an unlocked 3G phone and naturally want to a 3G sim in it - but
>> (lucky I asked) cs confirmed that unless I bought a phone from Orange
>> they could only issue a 2G SIM. They cant provide a 3G SIM-ONLY
>> connection!!
>>
>> This seems a ridiculously dog in a manger and uncompetitive attidude
>> for them to adopt.
>>
>> Was the cs lady misinformed and would I get a better answer from an
>> Orange shop?
>>
>
> No she wasnt misinformed, this is indeed their policy.
>

Many thanks for information!

A lot of people on ebay are offering new Orange 3G sims - what is the likely
snag with these!!?? Will Orange refuse to register them?

Paul


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PostPosted: 2008-06-21 17:51:04
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Joined: 2008-06-21 17:51:04
On 2008-06-20 23:12:41 +0100, Paul said:

> Seinman wrote in message
> news:6c2ln3F3e9s0tU1@mid.individual.net...
>>> I have an unlocked 3G phone and naturally want to a 3G sim in it - but
>>> (lucky I asked) cs confirmed that unless I bought a phone from Orange
>>> they could only issue a 2G SIM. They cant provide a 3G SIM-ONLY
>>> connection!!
>>>
>>> This seems a ridiculously dog in a manger and uncompetitive attidude
>>> for them to adopt.
>>>
>>> Was the cs lady misinformed and would I get a better answer from an
>>> Orange shop?
>>>
>>
>> No she wasnt misinformed, this is indeed their policy.
>>
>
> Many thanks for information!
>
> A lot of people on ebay are offering new Orange 3G sims - what is the
> likely snag with these!!?? Will Orange refuse to register them?
>
> Paul

These are PAYG and available for free in Orange shops when bought with
some credit.

The 3G PAYG SIM cannot be transferred to PAYM.


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PostPosted: 2008-06-22 02:10:54
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Joined: 2008-06-22 02:10:54
In article , paul@nospam.co.uk says...
> Was the cs lady misinformed and would I get a better answer from an Orange
> shop?

No.

> Finally, I was wondering if it might be possible to transfer the phone
> number from on old, dormant, OVP Virgin SIM which I have to any new
> account which I might possibly open with Orange - but was told by cs that
> the transfer of any phone number Orange to Orange was not possible!!
> Thats surely nonsensical!?

Thats just a tariff change, should be fairly easy.
--
Regards
Jon


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PostPosted: 2008-06-23 23:14:54
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Joined: 2008-06-23 23:14:54
Jon wrote in message
news:MPG.22c7b6fdabda4049896c9@news.cnntp.org...
> In article , paul@nospam.co.uk says...
>> Finally, I was wondering if it might be possible to transfer the phone
>> number from on old, dormant, OVP Virgin SIM which I have to any new
>> account which I might possibly open with Orange - but was told by cs that
>> the transfer of any phone number Orange to Orange was not possible!!
>> Thats surely nonsensical!?
>
> Thats just a tariff change, should be fairly easy.
> --
> Regards
> Jon

From PAYM Sim only Ts and Cs

Clause 9
If you wish to migrate from a PAYM Service Plan to a SIM Only Service Plan
you may do this at any time, but if you are still in contract you will need
to pay any outstanding line rental in relation to your PAYM Service Plan.

It would still be the same account/phone number, and you could use your 3G
handset but it would still be limited to GPRS speeds, and there is a No
Modem Use clause buried in the Ts and Cs as well.

You would be moving off OVP VM, (unable to return), and if (unlikely as it
may be) your sim card is incompatible with your 3G handset, Orange would be
reluctant to replace a sim card linked with the original phone on your
account, and they might/would charge you for it as well.

Anyway
It seems to be a lot of hassle
You could try T Mobile or Three on PAYG, if it works for you, port an
O2/Tesco number.

If you buy a PAYG sim card on Three for Ł9.99 (Ł10 credit), you can port a
number in and get Ł10 back in credit :-)

Alan


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PostPosted: 2008-06-24 21:51:33
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Joined: 2008-06-24 21:51:33
Where did you get that information from? Im a CSR at Orange and have seen
many new sim-only pay monthly plans issued with 3G sim cards recently. I
think it has been changed but not mentioned to anyone.

Simon

Seinman wrote in message
news:6c2ln3F3e9s0tU1@mid.individual.net...
>> I have an unlocked 3G phone and naturally want to a 3G sim in it - but
>> (lucky I asked) cs confirmed that unless I bought a phone from Orange
>> they could only issue a 2G SIM. They cant provide a 3G SIM-ONLY
>> connection!!
>>
>> This seems a ridiculously dog in a manger and uncompetitive attidude
>> for them to adopt.
>>
>> Was the cs lady misinformed and would I get a better answer from an
>> Orange shop?
>>
>
> No she wasnt misinformed, this is indeed their policy.
>


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