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PostPosted: 2008-06-25 11:39:21
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Joined: 2008-06-25 11:39:21
Im on a contract with 3.

I recently sent my Nokia E61 on a journey of adventure through m
washing machine and tumble drier.

Needles to say, it didnt survive, so I bought a replacement fro
Expansys, since
3 were asking an outrageous price to replace my handset (Ł270) when
can buy it for ~Ł150. The replacement was not a locked phone.

I also sent of for a replacement SIM card in case the original go
damaged.

Now, whichever SIM card I put in, it says SIM card Invalid. I phone
3 and they say they wont help since I did not buy the phone from them
They also told me that it would only work with their own phones sinc
they use their own version of the software.

I am now stuck and have a phone I cant use.

Does anyone have any advice as to how this can be resolved?

Thanks in advance

Dir


--
dirc


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PostPosted: 2008-06-25 15:16:37
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Joined: 2008-06-25 15:16:37
On Wed, 25 Jun 2008 11:39:21 +0100, dirc
wrote:

>
>Im on a contract with 3.
>
>I recently sent my Nokia E61 on a journey of adventure through my
>washing machine and tumble drier.
>
>Needles to say, it didnt survive, so I bought a replacement from
>Expansys, since
>3 were asking an outrageous price to replace my handset (Ł270) when I
>can buy it for ~Ł150. The replacement was not a locked phone.
>
>I also sent of for a replacement SIM card in case the original got
>damaged.
>
>Now, whichever SIM card I put in, it says SIM card Invalid. I phoned
>3 and they say they wont help since I did not buy the phone from them.
>They also told me that it would only work with their own phones since
>they use their own version of the software.
>
>I am now stuck and have a phone I cant use.
>
>Does anyone have any advice as to how this can be resolved?

Find friend with 3 phone or go to 3 store. Test both SIMs (surely now
the original will have been revoked anyway?) If SIM is working:

1.) Sell unlocked phone on eBay
2.) Buy 3-locked/bastardised handset on eBay
3.) Be content youve minimised your losses.

If SIM not working, go back to 3 and get them to enable/fix it.

;-)


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PostPosted: 2008-06-25 18:20:24
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Joined: 2008-06-25 18:20:24
dirc wrote in message
news:dirc.2a7f31c@mobilebanter.co.uk...
>
> Im on a contract with 3.
>
> I recently sent my Nokia E61 on a journey of adventure through my
> washing machine and tumble drier.
>
> Needles to say, it didnt survive, so I bought a replacement from
> Expansys, since
> 3 were asking an outrageous price to replace my handset (Ł270) when I
> can buy it for ~Ł150. The replacement was not a locked phone.
>
> I also sent of for a replacement SIM card in case the original got
> damaged.
>
> Now, whichever SIM card I put in, it says SIM card Invalid. I phoned
> 3 and they say they wont help since I did not buy the phone from them.

Welcome to the standards of customer service at 3 - provided by their call
centre at Foocue*.

It is time you looked for another service provider - as the phone is not
locked you dont have to bother with 3, although they might have tried
blacklisting the IMEI to make your new phone useless forever.

> They also told me that it would only work with their own phones since
> they use their own version of the software.

This is an outright lie - they have slugged your SIM and disabled your
service, but are doubtless still charging you for service they are denying
you.

Unfortunately their T&C are so weasely designed that you wont have any come
back, cant quit and they will keep your money.

If you stop their DD they will try and blacklist your credit.

>
> I am now stuck and have a phone I cant use.

No you are stuck with three. On their P&G phones this was literally true -
they super glued SIMs into the phones so you couldnt get them out!

>
> Does anyone have any advice as to how this can be resolved?

1. Never deal with 3 again.

2. Tell 11 other people.

>
> Thanks in advance
>
> Dirc
>
>
>
>
> --
> dirc

* all their tubbies are call Fuqu.


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