GSM WORLD

Just had a thought. My freezing problem couldnt be anything to do with the
SIM could it?

I am using the *same* sim, from my old handset, in my new handset

Regards
Sheri



--
Life may not be the party we hoped for, but while we are here, we might as
well dance


Extract yourtooth. to reply

BitzChick wrote in message
news:6BERb.1807$uA3.17386531@news-text.cableinet.net...


What same SIM from what old handset? A years old SIM or the SIM that came
with your original T610? Need more information.

Tariq

BitzChick posted the following for all to hear...

Possibly.


Why? If it was PAYG then you are missing out on Ł10 free credit for not
registering.
--
www.unlockingshop.co.uk
change spam to info to email
SonyEricsson T610 unlock/unbrand - Ł15
Sagem DIY remote unlocking available - see site for details

BitzChick wrote in message
news:6BERb.1807$uA3.17386531@news-text.cableinet.net...

How old is your SIM and which network are you on?

Problems like this have been known to be resolved with a SIM swap - CPW
should know better!

--
Antz,
Part of the UKtm family.


---
This message is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.572 / Virus Database: 362 - Release Date: 27/01/2004

My SIM was purchased on 30th Dec 2003 on an Orange contract YP120 +2000
Texts for 6 months free

Can you believe this?????

I returned to CPW today with my *second*handset. This handset had my same
Orange Sim that I had from my other T610 handset.

I suggested that the only common factor between the two handsets is my
Orange Sim.
The fellow in the shop tried it in *four* other T610 handsets. In each
handset the phone froze on texting.

I said I wanted to replace the SIM i believe its faulty. Its the only
common factor in all the handsets.

Now get this: (you can tell im seething)

He rings Orange. The numpty on the phone says this is a new fault and has to
be logged with a number but we need to do some diagnostics remotely to
verify that its a genuine fault. We cant let you replace the sim

I threw a wobbly and said how the hell can you do proper diagnostics without
having the actual sim card. The fault is probably mechanical, ie there is a
hairline crack in the card itself, or the contacts on the card, which needs
to be checked by tech support for *proper* diagnostics.! I could send the
phone back but would be with no replacement so without a phone for god
knows when

The numpty said thats thats the way they do things
So she said that she needs to email the tech manager to get a fault code
I said how long will it take and she said any thing from 3 days to 14 days.

I saw red and asked for christ sakes how long does it take to send and
receive an email response ? Meanwhile I could be without a useable phone for
a peiod up to 14 days.
It was then confirmed to be 3 days, which i shall be calling everyday from
tomorrow.

Im disgusted that orange are quite prepared to leave a customer without a
useable phone for an undefined period. And their diagnostic procedures for
new faults absolutely suck!!!!!!


Regards
Sheri





--
Life may not be the party we hoped for, but while we are here, we might
as well dance


Extract yourtooth. to reply

Ask them to provide you with a replacement phone (they hire them out
per day). Or give you compensation for the inconvenience.

I did ask for a replacement . CPW wouldnt replace it and did not even
suggest that there was a possibility of hiring them out. And why the hell
should I pay for their pathetic customer service anyway??

I have my faulty phone here whilst chasing Orange for the fault code. Once I
have this fault code then I can ring CPW. This code, apparently, allows
Orange to port my number to the new sim and release it to me via CPW where I
can collect it.

If, however, they take longer than the reaonable time for customer
satisfaction then I will demand that CPW loan me out a phone for the period
that Im waitung for the fault code

Regards
Sheri

--
Life may not be the party we hoped for, but while we are here, we might
as well dance


Extract yourtooth. to reply

On Wed, 28 Jan 2004 23:41:34 GMT, BitzChick
wrote:


Yeah. I meant they should provide one free of charge.


I dont think you should be chasing Orange for this code. CPW should
do it for you. I wouldnt get into that kind of thing if I were you,
as then it confuses where the blame lies, should you need to take it
further. I think for the purposes of a fault with the phone, whether
it is with the sim or the phone itself, you should be dealing with CPW
only. If youre going to chase up on anyone, make it CPW.


Sounds sensible. If they try to wriggle out of it, Id ask for their
Head Office Complaints Department address and phone number. I guess
you could also ask them to confirm their CEOs name and e-mail address
which I forget now, but is on google.