GSM WORLD

O2 Online appear to be having a few problems with free allocations. I
advise ALL O2 Online customers to check their bills to make sure that
they are correct, because they ended up giving me credit of Ł8.43 due
to a late allocation of calls. Make sure that you get your full free
entitlement every month. Complain to them by e-mail if you are even
one text message short of your free allocation.

The annoying thing is, that if I hadnt been able to spot it, they
would not have admitted they were at fault!!

Also, I have found a cool way of avoiding the 50p per minute line.

Phone out of hours (after 6pm), but ring 01617055000. You will be then
put through to an advisor. Give them your mobile number. They will
tell you that you have come through to the incorrect department, and
give you the 5151 number to ring. Insist that they connect you, as you
have called 3 times already, and have been connected to the wrong
department. They are so stressed and hammered by their managers to
meet targets, that they see this as another easily completed call,
and put you straight through :?)

If you cannot view your bill, make sure that you e-mail them EVERY
day. If after seven days, they have not rectified a fault with your
account, then THEY are in breach of their own terms and conditions.

We all need a fair deal from mobile providers...